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Full Cycle CRM
Successful salespeople are knowledgeable, efficient and work within a defined sales cycle.
With it's built-in CRM, Adtakr ensures that information for bookings, customers and contacts are available in one place, providing your salespeople with a comprehensive insight to their advertiser.
GENERAL FEATURES
- 01Options to search on a partial name, phone number, street and postcode. A single search field minimizes the search time and accurately provides users with an exhaustive list of potential customers.
- 02Access rights determine who can create Prospects or Full Account customers. The system comprehensively handles prospects, agencies, individuals, companies and subscribers.
- 03Reduce the risk of creating duplicate customers by automatically checking on existing phone number, name and postcodes within the system – including prospects.
- 04A full list of your customers and their related agents, with clickable options providing an immediate summary of the relationship. Creating new relationships is a quick one-click option. Adtakr also enables users to relate clients to other relationships e.g. local offices, editorial agents.
- 05Integrate online mapping such as Google Maps to shows exactly the location of the customer for easier directions and adds to local knowledge.
- 06Helps reduce the risk of your salespeople making unwanted calls and alienating potential customers.
Financial Features
- 01Full visibility on the customer's credit limit, agency commission, and discount types. If you have the appropriate access right, you can also amend the fields within this screen.
- 02Account and Credit Card payment options for full payment flexibility simplifying the payment process for your advertisers and users.
- 03Default bill to functionality allows the invoice to be sent to a different address if required, reducing the risk of the invoice being sent incorrectly.
- 04Each client can have a currency assigned ensuring the system can handle payments from who ever you do business with.
TASKS AND SCHEDULING
- 01Customisable reminders and recurring tasks - with attachments - reduce the need to re-input regular calls and meetings. Tasks can be attached to an opportunity, client and contact at the point of creation. Then record the outcome of a task, which helps identify training needs and improve future sales conversions.
- 02Appointments appear on their own calendar. Users can add a recurrence, saving time creating repetitive appointments.
- 03An extremely quick way to record interactions with a customer without entering superfluous data. Fully searchable history of customer contacts – find details of a conversation quickly. All audited for reporting purposes.
- 04Users are able to view all their actions required for the day – or selected date filter. Managers can view any member of their team and reassign tasks if required.
- 05History for each client or salespersons interactions is recorded on their record card. Fully exportable to excel.
CONTACTS
- 01The GDPR opt-in status can be updated from the contact record card and is shown in a prominent position on the screen, providing your sales team with the information they need before they make a call.
- 02Each customer record can have multiple contacts with full contact address and business information stored against them. You have a full history of all contacts at your fingertips enabling an informed sales pitch to take place.
- 03A full list of the products the selected contact deal with is shown, allowing the sales team to target their pitch accurately.
- 04Contacts FaceBook, LinkedIn, Twitter and Google + pages can be specified on their record card, which means a rich data source for the sales team is one click away.
REALTIME DASHBOARD
- 01The Call to Action reports are quickly becoming a salesperson’s must have. A quick list of specific actions is all available for the salespeople and within seconds they can send the customer a tailored email. ​ Information available to a salesperson includes: - Copy and payment to chase - Package rebooks - Membership expiry
- 02Results from the dashboard quick reference reports can be added to tasks and opportunities giving users the ability to create opportunity lists from their clients in a couple of seconds.
- 03All clients with an email address, appearing in the lists on the dashboard can be emailed. When multiple contacts are selected, they are all sent the same email - with their addresses in the BCC field - ensuring privacy is protected.
- 04Full or partial lists can be exported to Excel or PDF and printed directly from the dashboard. This gives the sales team access to data they would previously have to run full reports for.
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