We're here when you need us.

 

Your support requirements are unique, so Media Systems offers a range of Service Level Agreements (SLAs) that are tailor-made to match the needs of your business.

We use industry leading solutions to ensure the support process is simple and effective. From screen sharing technology, to help guide you through any queries your have, to on-site visits, we've got you covered.

KNOWLEDGE BASE

Available to logged in users, we have a comprehensive knowledge base, along with online documentation, for all our products.

 

Our knowledge base is hosted within Zendesk - an industry leader. Full search capabilities help you find the information you need, when you need it. 

ONLINE CHAT

Have a quick question you would like to ask - we have online chat facilities here on our website and on our helpdesk.

 

Our team is always ready to help.

TELEPHONE

We are here from 9am to 5.30pm (UK) Monday to Friday - ready to help you with your query.

 

With fully customisable maintenance contracts, so even if your SLA requires out of hours support, your call will be directed to a specialised technician who will respond immediately.

EMAIL

Customers can email our helpdesk at any time.

 

All our logged calls are given a priority and we ensure that high priority calls are met with the appropriate response. MSL understand that publishing is time critical and we are here to help you meet your deadlines.